The user is requested to read these general terms and conditions before proceeding to an order. Are you under the age of 18? Then you need permission from one of your parents or from your guardian to place an order and/or to proceed to its payment.
Wellipets.co.uk, owned and managed by DESIGN LAB ITALIA srl, Via Pola 17 – Strada Mezzina, I-63812 MONTEGRANARO (FM), ITALIA, IT01902690443 and DIFFUMO nv, Stationsstraat 122, 9880 AALTER, BELGIUM, BE0421.956.631, hereinafter referred to as Wellipets. This agreement documents the legally binding terms and conditions associated with the use of the site on Wellipets.co.uk.
By using the site in any way, viewing or browsing the site, or adding your own content to the site, you agree to be bound by these terms of service.
Entrepreneur: DESIGN LAB ITALIA srl and DIFFUMO nv – hereinafter referred to as Wellipets
Consumer: the natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur;
Distance contract: an agreement whereby, in the context of a system organized by the entrepreneur for the distance sale of products and/or services, up to and including the conclusion of the agreement, only one or more techniques for distance communication are used;
Technique for distance communication: means that can be used for the conclusion of a contract, without the consumer and entrepreneur having met simultaneously in the same room;
Cooling-off period: the period within which the consumer can make use of his right of withdrawal;
Right of withdrawal: the possibility for the consumer to renounce the distance contract within the cooling-off period;
Day: calendar day;
Duration transaction: a distance contract with regard to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed to him personally in a way that allows future consultation and unchanged reproduction of the stored information.
Identity of the entrepreneur
DESIGN LAB ITALIA srl
Via Pola 17 – Strada Mezzina
I-63812 MONTEGRANARO (FM)
Telephone: +39 (0734) 84 29 43
Available: Monday to Friday from 08.30h to 12.00h and from 14.00h to 18.00h.
Company number: 01902690443
VAT identification: IT 01902690443
Telephone: +32 9 374 18 35
Available: Monday to Friday from 9.00 to 12.00h and from 13.30 to 17.00h.
Company number: 0421956631
VAT identification: BE0421956631
These general terms and conditions apply to every offer of the entrepreneur and to every distance agreement concluded between entrepreneur and consumer. Unless an exception is explicitly mentioned when purchasing.
Before the distance contract is concluded, the text of these general terms and conditions is made available to the consumer. If this is not reasonably possible, then before the distance agreement is concluded, it will be indicated that the general terms and conditions are available at the entrepreneur and can be sent free of charge at simple request of the consumer.
If the distance contract is concluded electronically, in deviation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that it can be stored by the consumer in a simple way on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be taken note of by electronic means and that they will be sent free of charge by electronic means or otherwise at the request of the consumer. In the event that, in addition to these general terms and conditions, specific product or service conditions also apply, the second and third paragraphs apply mutatis mutandis and the consumer can always invoke the applicable provision that is most favorable to him in the event of conflicting general terms and conditions.
If an offer has a limited period of validity or is made under conditions, this will be explicitly stated in the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow a good assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the offered products and/or services. Obvious mistakes or errors in the offer do not bind the entrepreneur.
Each offer contains such information that it is clear to the consumer what the rights and obligations are that are attached to the acceptance of the offer. This concerns in particular:
The agreement is concluded, subject to the provisions of paragraph 4, at the moment of acceptance by the consumer of the offer and the fulfilment of its conditions.
If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer by electronic means. As long as the receipt of this acceptance has not been confirmed, the consumer can dissolve the agreement.
If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transmission of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures for this purpose.
The entrepreneur will send the following information to the consumer with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible way on a durable data carrier:
During the period of validity stated in the offer, the prices of the products and/or services offered, will not be increased, except for price changes as a result of changes in VAT rates.
Contrary to the previous paragraph, the entrepreneur can offer products or services whose prices are tied to fluctuations on the financial market and over which the entrepreneur has no influence, with variable prices. This link to fluctuations and the fact that any prices quoted are target prices, are stated in the offer.
Price increases within 3 months after the conclusion of the agreement, are only permitted if they are the result of legal regulations or provisions.
Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:
The prices mentioned in the range of products or services are inclusive or exclusive of VAT depending on the country and it’s VAT legislation.
Insofar as no later agreement has been made, the amounts owed by the consumer must be paid within fourteen days after delivery of the goods or in the case of an agreement to provide a service, within fourteen days after the issue of this agreement concerning documents.
When selling products to consumers, a partial or full advance payment may be stipulated in general terms and conditions (during the withdrawal period). When prepayment has been stipulated, the consumer cannot assert any right regarding the execution of the relevant order or service(s), before the stipulated advance payment has been made.
The consumer has the obligation to report inaccuracies in provided or stated payment details to the entrepreneur without delay. In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs which were made known to the consumer in advance.
Shipping and Delivery
Wellipets commits itself to deliver the ordered and paid items by the consumer as specified on our detailed Delivery page, available for consulting on this website.
Delivery costs: See the exact shipping cost in the shopping cart after the confirmation of the contact details. The shipping costs are mentioned when validating the order.
This delivery time cannot be guaranteed during the sale period and when there are special offers for customers. The consumer is obliged to check the condition of the item itself when receiving it.
Any deviation with regard to the items (damage, missing item compared to the order, damaged or opened package, defective item, …) must be indicated within 3 days after delivery.
The costumer must check the contents of the package and the condition of the items before signing the receipt (paper or electronic). An opened/damaged package, damaged item and/or missing items must not be accepted by the customer. The customer will inform Wellipets of the problem via wellipets.co.uk
Conformity and Warranty
The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, with the reasonable requirements of reliability and/or usability and the legal provisions and/or government regulations existing on the date of the conclusion of the agreement.
A scheme offered as a guarantee by the entrepreneur, manufacturer of importer does not affect the rights and claims that the consumer can assert in respect of a shortcoming in the fulfilment of the obligations of the entrepreneur towards the entrepreneur on the basis of the law and/or the distance agreement.
Wellipets is not liable for the misuse and/or intensive use of items that may have been caused by the customer. Wellipets can also not be held responsible and/or liable for the return of an item that has not been ordered via Wellipets.co.uk. The customer is responsible for sending the correct item to the correct recipient. Wellipets will therefore not refund a wrongly returned item.
Complaints sent to Wellipets will be processed as soon as possible and will be responded with acknowledgement of receipt within a period of 14 days from the date of receipt.
Since 15 February 2016, the European Union’s online dispute resolution website has been available to everyone. Any consumer who has a dispute with a company located in the territory of the Union can submit a request for mediation here. You can also check out the European Commission’s consumer mediation website.
A complaint can also be submitted via a complaint form on the consumer page of the Wellipets website.