Right of withdrawal
ConditionsYou have the right to withdraw from this contract without giving any reason within a period of fourteen days after receipt of the product. To make use of this right of withdrawal, you must inform us of your decision by means of a clear statement without ambiguities (for example, a letter by post or by e-mail). You can use the standard withdrawal form but this is not mandatory. To ensure that the withdrawal period is respected, it is sufficient to send your message regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the withdrawal
You must return the item without excessive delay, in any case no later than fourteen days after you have notified your decision to make use of the right of withdrawal, by using the return label made available to you. This period is deemed to have been respected if you return the item within the period of fourteen days. You will only be held liable for shipping costs and the depreciation of an item if this is the result of acting other than necessary to determine the nature, characteristics and functioning of the item.
Model form for withdrawal
For the attention of Wellipets Stationsstraat 122 9880 Aalter. Through this letter I/we (1) inform you our wish to withdrawal the contract concerning the below mentioned sale of the
Article (1)/service (1)
Ordered on (1)/received on (1)
Name of the user(s)
Address of the user(s)
Signature of the user(s) (only if this form is filled in on paper)
(1) Please cross out the not applicable
Returns up to 14 days
At Wellipets, the customer has fourteen days from the date of dispatch of the items, to return items, subject to the conditions formulated in the paragraphs below. This right of return within 14 days is not a limitation of legal rights and warranties.
Conditions for exchange and return for refund
The returned item(s) must be in new condition, unused and in the completely intact original packaging.
Every exchange or return must be requested via the website Wellipets.co.uk. If you have an account, you can do so via the account menu “My orders”. If you do not have an account, you can do so via the link Return Request on the Wellipets.co.uk website, where you may follow further instructions.
The customer can make a single online request for returns or exchanges per order on the website Wellipets.co.uk.
If the customer’s order consists of several items and he wishes to return more than one item, he must select all the items he wishes to return during this request. If the customer sends the items in a way that is not approved by Wellipets and such pays the costs himself, no claim can be made for compensation by Wellipets.
If the customer wishes to return items from a different order, he must send these items separately and in different packages. Any return of items from various orders that does not meet this condition, cannot be processed within the periods set out in the General terms and conditions and sales conditions.
State of the articles
All returned items (shoes, original packaging, accessories, booklets…) must be returned in perfect condition. Upon receipt of the package, Wellipets will assess the perfect condition of the returned merchandise.
Items that have been visibly used or damaged by the actions of the customer as a result of which these items are no longer suitable for sale, will not be accepted back.
If a return is refused by Wellipets, the items will be returned to the customer at the expense of the customer, without the customer being able to claim compensation or a refund other than the possible right to warranty of the sold items.
If exchanged items have been visibly used or damaged by actions of the customer as a result of which these items are no longer suitable for sale, Wellipets can take all appropriate measures to collect the costs from the customer.
In the event of withdrawal of this contract on your part, we will refund you the payments received by us from you (with the exception of additional costs arising from your choice, if applicable, for a delivery method other than the cheapest standard delivery offered by us) without excessive delay and in any case no later than fourteen days after we have been informed of your withdrawal from this contract.
We may postpone the refund until we have received the item or until you have provided proof of shipment of the item, the date of which counts as the from date.
We will make the refund using the same method as you used for the original transaction, unless you expressly request another method; in any case, this refund does not entail any costs for you.
Refunds of one or more items purchased with a gift card will under no circumstances be refunded in cash by Wellipets. The card in question will be automatically topped up by the relevant partner with the corresponding amount.
Refund with Bpost Postpoint
If the customer has delivered his return shipment to a Bpost postal point with the return label provided for this purpose, Wellipets will make the refund within 14 days.
If upon receipt of the return shipment it appears that the content does not comply with the return request or that the items do not comply with the above-mentioned return conditions, Wellipets reserves the right to use all necessary means to recover the corresponding costs from the customer.
Shipping of the exchange order
If the customer has chosen to deliver his return package to a Bpost postal point using the label provided for this purpose, the exchange shipment will be sent within 14 days after processing.
If the amount of the customer’s exchange order is higher than the amount of the original order, he can pay the difference online by credit card, Bancontact of PayPal.
The dispatch of the customer’s exchange order is subject to the conditions of approval n these regulations. If the amount of the customer’s exchange order is lower than the amount of the original order, Wellipets will pay the difference within 14 days of receipt of the package in our warehouse, if it has been delivered to a Bpost postal point using the label provided for this purpose.
The customer must keep the proof of delivery that he receives from Bpost. If a package is lost, unblocking, exchange or refund of the order can only take place with this proof of delivery.
The customer has a period of 30 days from the delivery of his package to make complaints regarding the return. After this period, they will no longer be processed. The customer must submit his complaint by e-mail via the contact form on the page of the customer service of Wellipets or by post to the following address: Wellipets, Stationsstraat 122, 9800 Aalter, Belgium.
If the customer makes use of his right of withdrawal, the customer must return the purchased item via Wellipets.co.uk to Wellipets.
If the customer does not return the correct item, Wellipets will send an e-mail asking if the customer wants the incorrect item to be returned, at the expense of the customer.
This procedure can be carried out for two months from the moment the e-mail is sent.
After the expiry of the two months without a reply from the customer, Wellipets automatically considers itself the new owner of the incorrect item and reserves the right to destroy the incorrect item. Wellipets is then not liable for the destruction of the item in question. If the customer makes use of his right of withdrawal and does not return the correct item, Wellipets reserves the right to file a complaint against the customer.